Refund Policy
Last updated:
We want you to be happy with your IPTV subscription. This policy explains when a refund may be available.
1. Before activation
If you have paid but your subscription has not yet been activated, you can cancel and request a full refund.
2. After activation
Because the service is digital and is delivered immediately, subscriptions that have been activated and used are generally non-refundable. If you have a technical problem, please contact support first – most issues are solved quickly with the right app or settings.
3. Service problems
If we are unable to provide a working service and cannot fix the problem within a reasonable time, we will offer a partial or full refund, or extra time on your plan, at our discretion.
4. How to request a refund
Contact us on WhatsApp with your username and order details. Approved refunds are returned to the original payment method where possible.
5. Your statutory rights (UK customers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a purchase of digital content. When you ask us to activate your subscription straight away, you agree that supply starts immediately and you acknowledge that you lose this right to cancel once your streaming access has been provided.
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair, replacement or price reduction. Nothing in this policy affects your statutory rights.